Refund Policy

At Vivvo Studio, all products (including The Faceless Creator Pack) are digital downloads delivered instantly upon purchase, sold to customers worldwide. Because of the instant, non-returnable nature of digital goods, we do not offer refunds or exchanges once a purchase has been completed and access has been granted, except in the situations below.

When we'll refund or fix it

• The files you received are corrupted, incomplete, or don't match the product description
• You were charged more than once for the same order (duplicate charge)
• You did not receive access to your purchase within 24 hours of payment, and our support couldn't resolve it

What's not eligible for a refund

• Change of mind after purchase
• Difficulty using Canva or another third-party tool the templates are built for
• Lack of technical skill or time to use the product
• Requests made more than 7 days after purchase

How to request a refund or fix

Email us at hello@vivvostudio.com.au with your order number and a short description of the issue. We aim to respond within 2 business days.

Your rights under consumer protection law

Nothing in this policy limits any rights you have under mandatory consumer protection laws that cannot be excluded — including the Australian Consumer Law for customers in Australia, and equivalent consumer protection laws in your own country of residence if you're purchasing from elsewhere. If a product is not fit for purpose or significantly different from its description, you may be entitled to a remedy regardless of this policy.